These Terms and Conditions set out the basis on which Cleaners Edgware provides cleaning and related services to domestic and commercial clients. By placing a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm, or organisation requesting services from Cleaners Edgware.
Company means Cleaners Edgware, the provider of cleaning and related services.
Services means any cleaning, housekeeping, end of tenancy cleaning, one-off cleaning, regular cleaning, commercial cleaning, or related services provided by the Company.
Cleaner means an employee, worker, or subcontractor engaged by the Company to deliver the Services.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the specific details of any booking or quotation.
The Company provides professional cleaning and related services to households and businesses within Edgware and surrounding areas, subject to availability. The specific scope of Services for a particular booking will be agreed in advance with the Client, either verbally or in writing, including any special instructions or priorities.
The Company will use reasonable endeavours to ensure that the Services are provided with reasonable care and skill and in line with good industry practice. However, the exact results may vary depending on the condition of the Premises, fixtures, and furnishings.
3.1 Bookings can be requested by the Client through the Company’s designated booking channels as communicated from time to time. The Client must provide accurate and complete information about the Premises, required Services, access instructions, and any specific requirements.
3.2 Any booking is subject to acceptance by the Company. The Agreement will be formed when the Company confirms the booking and, where applicable, when any required deposit has been received.
3.3 The Client is responsible for ensuring that the Services booked are suitable for their needs. If the information supplied by the Client is inaccurate or incomplete, the Company reserves the right to amend the price, adjust the scope of Services, or cancel the booking.
3.4 The Company may carry out an initial assessment, either in person or remotely based on information supplied, to estimate the time and resources required. Estimates are given in good faith but do not constitute a guarantee that the work can be completed within a specified time.
3.5 Regular services such as weekly, fortnightly, or monthly cleaning involve an ongoing arrangement. Either party may vary the schedule by giving reasonable notice, subject to the cancellation terms in these conditions.
4.1 The Client must ensure the Company and its Cleaners have safe and reasonable access to the Premises at the agreed date and time. This includes arranging keys, codes, parking permissions, and any entry instructions in advance.
4.2 If the Cleaner is unable to gain access, or access is unduly delayed due to the Client’s act or omission, the visit may be treated as a late cancellation and the relevant fee may be charged.
4.3 The Client must ensure that the Premises are safe and compliant with relevant health and safety standards. The Company reserves the right to refuse or suspend Services if conditions are unsafe or pose a risk to health.
5.1 The Client agrees to provide basic utilities necessary for the performance of the Services, such as electricity, water, lighting, and, where applicable, hot water and adequate ventilation.
5.2 The Client agrees not to directly employ or engage any Cleaner introduced by the Company for private work without the Company’s prior written consent. The Company may charge a reasonable introduction fee where a Cleaner is engaged directly.
5.3 The Client must inform the Company of any fragile, valuable, or unusual items, surfaces, or finishes that may require special care or specific cleaning products, including any manufacturer instructions.
5.4 The Client undertakes to keep pets and children away from areas being cleaned to ensure safety and allow the Cleaner to work efficiently.
6.1 The price for the Services will be communicated to the Client before the booking is confirmed, either as a fixed price for the job or an hourly rate. All prices are quoted in pounds sterling and inclusive or exclusive of applicable taxes as stated at the time of booking.
6.2 The Company reserves the right to review and adjust its prices from time to time. For regular Clients, any price changes will be notified in advance and will apply to future bookings or renewal periods.
6.3 Payment is due in accordance with the terms notified to the Client, which may include payment in advance, payment on completion, or payment on account. The Company may require a deposit to secure a booking, particularly for larger or specialist jobs.
6.4 Payment methods accepted will be notified by the Company. The Client must ensure that payments are made on time. Where payment is not received by the due date, the Company may suspend further Services and may charge interest or administrative fees in line with applicable law.
6.5 Any queries regarding invoices or charges must be raised by the Client within a reasonable period and, in any event, no later than 14 days from the date of the invoice.
7.1 The Client may cancel or reschedule a booking by giving the minimum notice period communicated by the Company at the time of booking. If the required notice is not given, the Company reserves the right to charge a cancellation fee up to the value of the planned visit.
7.2 If a Cleaner attends the Premises and is unable to gain access, or the job cannot be carried out due to circumstances within the Client’s control, this may be treated as a late cancellation and the relevant fee may be charged.
7.3 The Company may cancel or reschedule a booking due to unforeseen circumstances, including staff illness, vehicle breakdown, severe weather, or situations beyond its reasonable control. In such cases, the Company will offer an alternative appointment where possible and will not be liable for any indirect losses arising from such changes.
8.1 The Company aims to deliver a high standard of cleaning services. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable and, wherever possible, within 24 hours of the visit so that the matter can be investigated.
8.2 Where a complaint is justified and relates directly to the standard of the work performed, the Company may, at its discretion, arrange for a Cleaner to revisit the Premises and rectify the issue, or offer another form of reasonable resolution.
8.3 The Company will not be obliged to provide a remedy for complaints raised outside a reasonable period of time after completion of the Services, or where the Premises have been further used or cleaned by third parties in the interim.
9.1 The Company will take reasonable care when providing the Services and handling the Client’s property. However, the Company’s liability for any loss or damage arising out of or in connection with the Services shall be limited as set out in this section.
9.2 The Company will not be liable for normal wear and tear, pre-existing damage, discolouration, ingrained stains, or damage resulting from the poor condition of surfaces, fabrics, or materials, or from failure to follow manufacturer instructions provided by the Client.
9.3 The Company will not be liable for loss or damage where the Client has failed to secure valuable items, cash, jewellery, or important documents. The Client is advised to store such items safely prior to the visit.
9.4 The Company’s total liability for direct loss or damage to property caused by its negligence shall not exceed the lower of the cost of repair or replacement, subject to any applicable insurance cover.
9.5 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of business, or loss of opportunity arising from or in connection with the Services.
9.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded under English law.
The Company maintains appropriate insurance cover in relation to its business operations, including public liability insurance. Details of cover can be made available on request. The Client is responsible for maintaining adequate insurance for their own property and contents.
11.1 The Company will handle waste generated as a direct result of the cleaning process in a responsible manner. This typically includes the bagging of general household or office waste within the Premises and placing it in the Client’s designated bins or collection area.
11.2 The Company is not a licensed waste carrier and will not remove significant quantities of waste, bulky items, hazardous substances, or regulated materials from the Premises. This includes but is not limited to chemicals, paint, solvents, clinical waste, sharps, asbestos, and electrical items requiring specialist disposal.
11.3 The Client is responsible for ensuring that their waste storage facilities such as bins and containers are available and suitable for use, and that all waste removed by the Cleaner on-site is disposed of by the Client or their appointed waste collection provider in accordance with local regulations.
11.4 The Company will make reasonable efforts to follow environmentally responsible practices, such as using suitable cleaning products and avoiding unnecessary waste, but cannot guarantee specific environmental outcomes unless expressly agreed in writing.
12.1 The Company is committed to operating in line with relevant health and safety legislation. Cleaners are instructed to use equipment and products in a safe manner and to report any hazards encountered at the Premises.
12.2 The Client must not request that Cleaners undertake any task which is unsafe, illegal, or outside the agreed scope of Services. Cleaners may decline such requests at their discretion and must report them to the Company.
12.3 The Client agrees to treat Cleaners with respect and not to subject them to any form of abuse, discrimination, or harassment. The Company reserves the right to discontinue Services immediately where such behaviour occurs.
13.1 Where the Client provides keys or access devices to the Company, these will be handled with reasonable care. Keys will be coded or labelled in a way that minimises the risk of identification of the Premises in the event of loss.
13.2 The Company will not be liable for any loss arising from the theft of keys or unauthorised access unless directly caused by the proven negligence of the Company or its staff.
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, industrial disputes, epidemics, utility failures, or acts of government. In such cases, the Company will use reasonable efforts to resume the Services as soon as practicable.
The Company will handle any personal information about the Client in accordance with applicable data protection laws. Personal data will be used for administrative, accounting, and service delivery purposes and may be retained for as long as reasonably necessary to fulfil these purposes and meet legal obligations. The Client has certain rights in relation to their personal data under applicable law.
The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will take effect for new bookings and, where reasonable, for ongoing regular services following notification to the Client. Continued use of the Services after such notification will constitute acceptance of the revised terms.
17.1 Either party may terminate an ongoing regular service arrangement by giving the notice period agreed at the outset or, in the absence of a specific agreement, reasonable notice.
17.2 The Company may terminate the Agreement immediately or suspend Services if the Client fails to pay sums due, breaches any significant provision of these Terms and Conditions, or behaves in a way that makes it unreasonable to continue the relationship.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
These Terms and Conditions, together with any written quotation, booking confirmation, or specific service agreement, constitute the entire Agreement between the Client and the Company and supersede any previous understanding or arrangement relating to the Services. No variation shall be binding unless made in writing and agreed by the Company.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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