This Privacy Policy explains how Cleaners Edgware collects, uses, stores, and shares personal data of all customers and prospective customers in the Edgware area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Edgware customers, prospective customers, and website visitors located in the Edgware area who engage with our cleaning services, request a quote, or otherwise interact with us. For the purposes of applicable data protection law, Cleaners Edgware is the data controller for the personal data described in this policy, meaning we determine the purposes and means of processing that data.
We collect and process different categories of personal data depending on how you interact with us. These may include:
Identification and contact details: name, title, residential address, service address, billing address, and other contact details such as town or postcode.
Service and booking information: details about the cleaning services you request, dates and times of appointments, access instructions to your property, special cleaning instructions, and records of communications relating to your bookings.
Payment and transaction data: records of services purchased, payment status, payment method used, and amounts paid. We do not store full card details if you pay by card; card details are handled by secure third party payment processors.
Communication data: information contained in emails, contact form submissions, messages, feedback, and complaints, as well as notes relating to customer service interactions.
Technical and usage data: when you visit our website, we may collect data about your device, browser type, approximate location derived from your IP address, and how you use the site, such as pages visited and time spent. This may be collected through cookies or similar technologies where legally permitted.
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: We process personal data to enter into and fulfil our contract with you, including arranging and providing cleaning services, managing bookings, taking payment, and communicating with you about your service.
Legal obligations: We may process personal data to comply with legal requirements, such as record keeping obligations for tax and accounting, and responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include improving our services, managing our business operations, preventing fraud, and exercising or defending legal claims.
Consent: In some cases we may rely on your consent, for example for certain types of optional marketing communications or cookies that are not strictly necessary. Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
We use your personal data for the following purposes:
To provide cleaning services: including processing service requests, arranging visits, allocating cleaners, accessing the property according to your instructions, and ensuring the work is carried out as agreed.
To manage customer relationships: including responding to enquiries, handling complaints, keeping records of interactions, and providing customer support.
To process payments and billing: including issuing invoices, processing payments through third party payment providers, and managing any refunds or adjustments.
To operate and improve our business: including monitoring service quality, training staff, analysing service performance in the Edgware area, and improving our website and customer experience.
To send service related communications: including booking confirmations, reminders, service updates, and important notices about changes to our terms or policies.
To comply with legal and regulatory obligations: including maintaining business records, responding to legitimate requests from authorities, and meeting tax and accounting requirements.
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes set out in this policy, including:
Service providers and processors: such as cleaning personnel, customer management platforms, payment processors, IT and hosting providers, and companies that assist us with administration or data storage. These third parties act as data processors and are only permitted to process your personal data in accordance with our instructions and applicable data protection laws.
Professional advisers: such as accountants, auditors, or legal advisers, where necessary to obtain professional services or to protect our legal rights.
Public authorities: law enforcement bodies, regulators, or courts where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.
Where data processors are used, we ensure that appropriate data processing agreements are in place, requiring them to maintain adequate security measures, keep your data confidential, and process it only for specified purposes.
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that your personal data is protected with an equivalent level of protection. This may involve using standard contractual clauses or other safeguards recognised under applicable data protection laws.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing cleaning services, responding to enquiries, and meeting legal, accounting, or reporting requirements.
In general, we apply the following retention guidelines:
Customer and booking records: kept for the duration of your relationship with us and for a period after the last service, to respond to queries and to maintain business records, typically for several years in line with legal and tax obligations.
Payment and transaction data: retained as required for tax, accounting, and audit purposes for the periods set by law.
Communication data: emails and messages are retained for as long as necessary to resolve your enquiry, to maintain service history, or to exercise or defend legal claims.
Website usage data: retained for a shorter period required for analytics and security, unless a longer period is needed due to technical or legal reasons.
When personal data is no longer required, we will securely delete, anonymise, or otherwise remove it from our systems.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, staff training, and the use of reputable service providers. While we take reasonable steps to safeguard your data, no system can be completely secure, and you share information with us at your own risk.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how it is processed.
Right to rectification: You can request that inaccurate or incomplete personal data be corrected or updated.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection.
Right to object: You may object to processing based on our legitimate interests, including certain forms of profiling, and we will stop processing unless we have compelling legitimate grounds or the processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine readable format or transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can address your concerns.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any revised policy will take effect from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
Our cleaners Edgware are the best deal for cleaning carpets! Call us today and book us now!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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